Show All Answers

1. Why am I unable to download OverDrive audiobooks with my Mac?

Effective September 4, 2019, OverDrive ended the ability to download audiobooks to Mac computers. The previous software OverDrive for Mac is no longer be available for download.  Mac users cannot view the option to download audiobooks from the OverDrive website. Mac users will see the option to stream audiobook titles in their web browser.  Learn more.

If downloading audio to your Mac is your preference, try our audiobook collection RBdigital, which allows you to download via the RBdigital Media Manager for Mac. Downloaded titles may be listened to on your Mac or transferred to an MP3 player. Learn more about RBdigital.

UPDATE 9.30.2019: Overdrive apologizes and is working to fix it! https://company.overdrive.com/2019/09/25/important-update-on-the-overdrive-desktop-app-for-mac/

2. How many items may be borrowed via Hoopla?

Five (5) Flex and five (5) Instant items may be borrowed from Hoopla per library card account per month.  Flex items may be returned (checked in) and exchanged for a different time borrowed during the month. Flex items operate more like regular library item borrowing and holds may be placed on them.  

Occasionally our allotment of Instant items to be loaned for the day is met and this may result in a delay. Please request your item(s the next morning.

3. How do I set READS to the Kids and Teens interface?

There are two interfaces in the Overdrive READS via a PC - click on Kids or Teens to switch to either of them. Each interface displays the titles marked as appropriate for the age groups by the books’ publishers.  The option to return to the Main Collection is in the upper left corner.

In the OverDrive app, look for the menu button with 3 horizontal lines (or hamburger in the near the books icon for your shelf on the right) and tap on that. Then tap on Kids or Teens. The option to return to the Main Collection is the first option back in the menu button (hamburger).

Once you visit the Kids or Teens portal, your device will remember your preference, until you clear the cache in your browser or click to return to the Main Collection. T

For Libby, use the audience filters to limit the types of content seen while browsing and searching your library’s digital collection: 

1. Tap Preferences in the very first blue bar on the left, opposite the Explore option.
2. Under Audience, select the type of content you want to be seen. You can choose one or more of these filters:
   • Juvenile: Fiction and nonfiction titles for children.
   • Young adult: Fiction and nonfiction titles for young adults (teens).
   • General adult: General fiction and nonfiction.
   • Mature adult: Fiction and nonfiction for readers over the age of 18 (for example, erotic literature).

4. Why does it say the limit has been reached on Hoopla?

The Library has a monthly budget for Hoopla.  It has been divided up to a set amount per day by Hoopla.  When the daily amount is reached, no matter the time of day, it doesn't reset or restart until 12:01 am the next day.  This may limit patrons even if they haven't reached their allotment of borrows for the month.

5. What is my PIN for READS?

It is the last four digits of your library card number. 

You can call any Branch or the Main Library and staff will reset it if you are having issues with logging into your account.

6. What is hoopla Flex and hoopla Instant?

With hoopla Flex—signified by revolving arrows—you can borrow titles marked Available or place a hold with just a click for a title marked Wait List. hoopla will notify you when it becomes available. You now have five hoopla Flex borrows to use at any given time. If you ever run out of hoopla Flex borrows, simply return one Flex title and select a new one.  Items available for hoopla Flex borrowing have an icon with two arrows in a circle or loop in the top left.

hoopla Instant offers audiobooks, eBooks, comics, movies, music, television, and more—all in the same app. hoopla Instant titles—identified by a lightning bolt—are always available to immediately stream or download with no wait. You can use five hoopla Instant borrows each month.  These items have an icon with a lightning bolt in the upper left. 

7. Can I access READS with my computer?

READS can be accessed with your computer's browser at the Tennessee READS website or with the web version of the Libby app.