Frequently Asked Questions

Computers are available throughout the library.  There are computers for children in the Children's Department, for teens in the Teen Department, adults in the Reference Department, and geneaologist and local history researchers in the Special Collections Department.

Yes, ask at the Reference Desk on the second floor at the Main Library and the service desk at Branch locations for a free one day guest pass.

Yes.  The library has free wifi.  

Select WCPL-Public at the Main Library in Franklin.  There will be an Aero-Hive website that opens with a library user agreement form to read.  Click if you agree to abide by the agreement and proceed to the website you wish to visit.

Your personal identification number aka PIN is the last four digits of your Library card number located just below the barcode on your Library card. 

To change your PIN, log in to your Library account on our website using the MY ACCOUNT button in the upper left corner of the photo of the Main Library. Once you are logged in, there is a menu of buttons on the left of your screen. Click CHANGE MY PASSWORD.  You can then change it to a minimum of 4 numerals.  

Library staff cannot tell you what your PIN or password is.  Once you change it, it is encrypted.  Library staff will revert it back to the last 4 digits of your Library card upon request. You can then change it yourself via your account options on the Library website.

Yes, we have a black and white, monochrome, printer, and printouts cost 10 cents per page.  We also have a color printer and printouts are $1.00 per page.  The vending machine used for payments is cash only, five dollar bills or smaller.

Black and white prints are ten cents per page.

Color prints are one dollar per page. 

The vending machine used for taking payments is cash only. It takes five-dollar bills, one-dollar bills, and silver coins.

1. Scan or enter your Library card account number at the Print Release Station.
2. Select the print jobs to be printed.
3. Add the appropriate amount of cash funds to the vending machine, $5 or less.
4. Click Print.
5. Take your change from the vending machine.
6. Pick up your printouts from the printer.

Yes.  Currently at the Main Library in Franklin

How to print from a laptop or desktop computer:

• When printing remotely or at the library: open your browser, go to print.princh.com and enter the 6-digit printer ID to select the printer (find ID below).
  108343
• Upload your document(s).
• Adjust the settings.
• Enter your email address.
• Proceed to the Print Release Terminal to pay for and finalize your print job.
  
  Black and white prints are $.10 per page and color prints are $1 per page. The vending machine used for taking payments is cash only and takes five-dollar bills, one-dollar bills, and silver coins.

How to print from tablet or smartphone app: 

When printing at the library: locate the print guide poster near the printer and scan the QR code.

• When printing remotely: open your browser, go to print.princh.com and enter the 6-digit printer ID to select the printer (find ID below).
  108343
• Upload your document(s).
• Adjust the settings.
• Enter your email address.
• Proceed to the Print Release Terminal to pay for and finalize your print job.

Yes.  Currently at the Main Library in Franklin, Fairview, and Nolensville Branch libraries.

How to print from a laptop or desktop computer:

• When printing remotely or at the library: open your browser, go to print.princh.com.  Enter the 6-digit printer ID to select the printer at the location where you want to retrieve your print job:
  • Main Library: 108343
  • Fairview: 111670
  • Nolensville: 111669
• Upload your document(s).
• Adjust the settings.
• Enter your email address.
• Proceed to the Print Release Terminal to pay for and finalize your print job.

Black and white prints are ten cents per page, and color prints are one dollar per page. The vending machine accepts cash payments only and takes five-dollar bills, one-dollar bills, and silver coins.

How to print from a tablet or smartphone app: 

• Visit your device’s ‘store’ for apps, install and launch the Princh App.
• When printing at the library: locate the print guide poster near the printer and scan the QR code.
• When printing remotely: open your browser, go to print.princh.com, and enter the 6-digit printer ID to select the printer 
  • Main Library: 108343
  • Fairview: 111670
  • Nolensville: 111669
• Upload your document(s).
• Adjust the settings.
• Enter your email address.
• Proceed to the Print Release Terminal to pay for and finalize your print job.

Your driver's license is sufficient if it has your current address on it.  If not, then an additional document such as a utility bill, a piece of postmarked mail with your name on it, or a similar official document will be required in addition to your driver's license as a photo id.

You can get a Library card starting at age 4 years old.

Under certain circumstances, you may not have to be a resident to receive limited Library services.  

We participate in a reciprocal borrowing program with other counties touching Williamson County. This allows our citizens to utilize their libraries and vice versa.

Each library in Tennessee sets its own parameters for the reciprocal borrowing program and limits for sharing resources. Most are restricted by database licenses from offering access to their online resources.  Any materials borrowed from another library must be returned to that owning library to avoid late fees and other fines.  We cannot check in non-Williamson County materials.

Otherwise, for an annual fee you may apply for a library card account as a non-resident.

To learn more, contact the Circulation Department at 615-595-1277.

There are three interfaces in the Overdrive READS via a PC - click on Kids or Teens to switch to either of them. Each interface displays the titles marked as appropriate for the age groups by the books’ publishers.  The option to return to the Main Collection is under the Collections option at the top.  Each interface is a different website and can be bookmarked in the web browser.

The Libby app can be limited using the blue Filter button on the home Library screen.  It is located at the top and the button has three lines on it that get narrower from top to bottom.  Cick on it.  Scroll down to  the Audience filters to limit the types of content seen while browsing and searching your library’s digital collection: 

1. Click on the blue Filter button at the top of the home Library screen.
2. Scroll down to the Audience filters to limit the types of content displayed while browsing and searching your library’s digital collection.
3. Under Audience, select the type of content you want to be seen. You can choose one or more of these filters:

• Juvenile: Fiction and nonfiction titles for children 
• Young adult: Fiction and nonfiction titles for young adults (teens)
• General adult: General fiction and nonfiction
• Mature adult: Fiction and nonfiction for readers over the age of 18

Another way to limit is from the Home Library page on either the website or app.  Choose the appropriate Guide for the youth.  This is a prefiltered collection. 

You can 'pin' the filter in the Libby app after making your audience selection.  Once you have selected the filtered audience via the filter button or guide and clicked on show titles, the filter button for juvenile and/or young adult will be at the top of the screen.  Press and hold the left side of the filter button with an 'x' on the right.  Pinning it will make it apply to all the listed books, and a thumbtack will appear in place of the x.  When you go back to the home library screen, it will be a the top with the other filters under 'Welcome to Tennessee READS.'

Pinning filters and sorts  and Video: https://youtu.be/QP7CoczMekI?si=4piMQj3YB-5msc6n

hoopla Kids Mode is a multi-format, digital media experience designed especially for kids (up to age 12). All the content, eBooks, audiobooks, comics and manga, music, movies, TV, and BingePass, has been curated and brought together in this one family-friendly place.

Kids Mode is a feature that should be used with parental guidance. Different age ranges can use this feature, and the titles available range from G-General Audiences to PG–Parental Guidance Suggested. Parents or guardians must decide whether a specific title is appropriate for their child.

“Kids Mode” can be turned on at the hoopla website and apps with the flip of a switch.  Go to "Settings" in the website or app and toggle “Kids Mode” on. Until the mode is switched off, only children’s materials will be offered in all of the hoopla formats.

Four (4) Flex and four( 4) Instant items may be borrowed from Hoopla per library card account per month.  

Flex items may be returned (checked in) and exchanged for a different item during the month. Flex items operate more like regular library item borrowing, and holds may be placed on them.  

When our budget limit for Hoopla items to be loaned per day is reached, none may be borrowed until 12:01 a.m. the next day. Please request your items on the following morning if you are prompted that your limit has been reached.

With hoopla Flex—signified by revolving arrows—you can borrow titles marked Available or place a hold with just a click for a title marked Wait List. hoopla will notify you when it becomes available. You now have five hoopla Flex borrows to use at any given time. If you ever run out of hoopla Flex borrows, simply return one Flex title and select a new one.  Items available for hoopla Flex borrowing have an icon with two arrows in a circle or loop in the top left.

hoopla Instant offers audiobooks, eBooks, comics, movies, music, television, and more—all in the same app. hoopla Instant titles—identified by a lightning bolt—are always available to immediately stream or download with no wait. You can use five hoopla Instant borrows each month.  These items have an icon with a lightning bolt in the upper left. 

The Library has a monthly budget for Hoopla.  It has been divided up to a set amount per day by Hoopla.  When the daily amount is reached, no matter the time of day, it doesn't reset or restart until 12:01 am the next day.  This may limit patrons even if they haven't reached their allotment of borrows for the month.

Effective September 4, 2019, OverDrive ended the ability to download audiobooks to Mac computers. The previous software OverDrive for Mac is no longer be available for download.  Mac users cannot view the option to download audiobooks from the OverDrive website. Mac users will see the option to stream audiobook titles in their web browser.  Learn more.

If downloading audio to your Mac is your preference, try our audiobook collection RBdigital, which allows you to download via the RBdigital Media Manager for Mac. Downloaded titles may be listened to on your Mac or transferred to an MP3 player. Learn more about RBdigital.

UPDATE 9.30.2019: Overdrive apologizes and is working to fix it! https://company.overdrive.com/2019/09/25/important-update-on-the-overdrive-desktop-app-for-mac/

It is the last four digits of your library card number. 

You can call any Branch or the Main Library and staff will reset it if you are having issues with logging into your account.

READS can be accessed with your computer's browser at the Tennessee READS website or with the web version of the Libby app.

Visit our Newsletter Registration webpage and fill out the form.

Click on the link to confirm your email subscription in the confirmation email that will come to your inbox. If you do not receive a confirmation email, contact us at reference.library@williamsoncounty-tn.gov or call us at 615-595-1243 extension 1 and ask for the Adult Services Manager.

Once you have confirmed that you want the newsletter, you will receive our weekly events at the Main Library, special invitations to unique events usually requiring registration, plus Library news and announcements.  The subscription can be canceled at any time.  The Library typically sends 1-5 emails a week depending on the activity level at the Main Library.  Branch Libraries news is monthly with occasional announcements and invitations.

We have several outlets.  

• Articles and events are submitted to our local papers including the Tennessean, Williamson Herald, Williamson Parent, and Williamson Source. 
• We have a Facebook page, Instagram and X accounts for @wcpltn. 
• We send out email news and newsletters.  
• Fliers and handouts are at the Information Desk and the foyer announcement board on the first floor.  
• Calendars and brochures are available at the Reference Desk, Teen Desk, and Children's Desk for programs and news for specific age groups.  
• Events are also posted on this website in the calendars.

Your default personal identification number (PIN) is the last four digits of your Library card number located just below the barcode on your Library card.  Once you have logged in, we recommend changing it to a number known only to you.  

Forget what your pin is? Contact us at 615-595-1277 and we will reset it for you.

To change your PIN, log in to your Library account on our website using the MY ACCOUNT button in the upper left corner of the photo of the Main Library. Once you are logged in, there is a menu of buttons on the left of your screen. Click CHANGE MY PASSWORD.  You can then change it to a minimum of 4 numerals.  

Library staff cannot tell you what your PIN or password is.  Once you change it, your PIN is encrypted.  Library staff will revert it back to the last 4 digits of your Library card upon request. You can then change it yourself via your account options on the Library website.

Only Library patrons may suggest titles for the Library collection. You will find a link to request materials for purchase at the bottom of your search results or while logged in to your account, you may click the link materials request to fill out the form.

Please note, the library may not be able to purchase all suggestions, You will be notified if the item is available for purchase.

Call our Circulation Department at 615-595-1277 and press 1.  You will be asked to verify your personal information then you will be able to continue with your access to our Library’s online services such as Hoopla and READS. 

You can borrow 40 items per card within the following limits: 

• 10 books per subject 
• 10 audio (cds & mp3s combined) 
• 10 dvds for two weeks checkout with .50 per day per DVD late fee 
• multi-disc dvd sets with 4 or more discs have a 3 week checkout
• 1 Lucky Day book per library account

You can borrow 10 DVDs for two week.  DVDS .50 per day per DVD late fee.

Multi-disc DVD sets with 4 or more discs have a 3-week checkout and the same per day per title late fee. If any disc in the set is damaged, a replacement cost for the entire set may be assessed on your account if individual disc replacements are not available to us.

Library patrons may borrow 10 audio (cds & mp3s combined) 

Library patrons can borrow 40 books with a 10 book limit per subject.

Regular loan books are $.20 per day up to $5.00 limit per item, unless the book is lost or damaged.

DVD and Blue Ray disks-$0.50 per day up to a $10.00 limit per item, unless the videos and DVDs are lost or damaged.

Lucky Day Collection - $.50 per day.

 Audiobooks in all formats, and software- $.20 per day up to a $5.00 limit per item, unless a CD or MP3 disk is lost or damaged.

Hotspots, Readers, and Launch Pads - -$1.00 per day up to a $10.00 limit per item, unless the device is lost or damaged.

 Material replacement cost by additional item :

1. CD storage cases (DVD and MP3) - $1.00 per item.
2. DVD security cases - $1.50 per item
3. DVD security case clip - $.50 per item.
4. VHS storage cases - $1.00 per item
5. Audio book CD and cassette cases - $4.50 per item
6. Juvenile audio cassette bags - $4.00 per item
7. Audio book CDs, if replaceable - $10.00 per cd
8. Item Barcodes - $.50 per.
9. TLC Patron Barcode - $.50 (WCPL’s barcode on another library’s card)
10. DVD / VHS case artwork - $1.50 per item

All patrons receive a printed due date slip at the time of Checkout. 

Due dates are also visible online at the library website by logging into the user account via the My Library Account feature. 

Library patrons may also opt in to receive email and text messaging courtesy notices.

The library provides a 24-hour grace period from the due date for all items.

Borrowers are responsible for paying the replacement cost of damaged or lost materials. If the retail price of an item is more or less than the automatically assessed fine, circulation staff may adjust the replacement cost lower or higher as appropriate for the Library's replacement cost. A processing fee of $5.00 is assessed per Library item. A receipt will be issued to the borrower at the time the Library receives full payment for all amounts owed.

Materials not been returned by the due date are considered overdue. Patrons are sent two notices on overdue materials. The final notice will be a bill for the replacement cost.  All library privileges are suspended when the final notice is sent to a patron.  This prohibits borrowing materials or using library services. 

Books must be returned and the full balance of the fines paid OR the replacement price for the items must be paid to reinstate library privileges.

Payments made for a lost item for are not refundable under any circumstances.  The item is yours to keep.

The library reserves the right to accept or not accept replacement materials with the same title and ISBN, plus a $5.00 processing fee. 

Book Club editions will not be accepted. 

If the ISBN number does not match the Branch Heads, the Main Circulation Supervisor, or Main library management reserves the right to accept or not accept the item.

Payment for lost or damaged items must be paid in full. Partial payment will not be accepted for lost or damaged items.

Patrons with any outstanding balances on their library card account over the amount of $3.00 will be blocked from checking out additional materials, from using the Library computers, and from accessing any online Library services.

Fines are charged only for the days the owning library is open.

Please visit our Branches and Hours page to find the hours of operation for the Library you wish to visit.

Items from other libraries may be requested via Inter-Library Loan.  Items must be a year old, from the month of publication, to be requested.  Only WCPLS members, with accounts in good standing, requests will be processed.

You may place a request via the online Inter-Library Loan form.  

There is a 2 weeks minimum for request processing and item transit. 

Items cannot be requested from specific libraries.  

Other libraries have their own rules for lending outside their community as well as the management of their property.  Those rules take priority when WCPLS borrows from them.    

The Williamson County Public Library System (WCPLS) consists of five branches with one in Bethesda, College Grove, Fairview, Leiper's Fork, and Nolensville.  Items may be requested from them by placing them on hold with your library card when you find them in the catalog.  You can also call the Main Library or your closest Branch Library and staff will place the item hold on your account.

The John P. Holt City of Brentwood Library and the City of Spring Hill Library are not part of the WCPLS and we cannot place holds on their materials. 

For libraries outside of the WCPLS, we offer inter-library loan (ILL) services which can be requested online or with staff at any of our Branches and Main Library. This process takes a minimum of two weeks and sometimes longer.  Items may be on loan at the lending library, undergoing repair, etcetera.

Items on hold are held for five (5) days and then moved on to the next person waiting for the item.  If no one is waiting for the item, it will be reshelved and made available for checking out by other patrons.

Call 615-595-1277 if you are having issues getting to the library for your holds. 

There is an option to suspend holds when traveling or due to other circumstances in which it may become available but you are unable to get your hold.  Log into your library account online and access your holds to exercise this option.

Yes!  We have a meeting room for large groups, a Learning Center for groups with up to 20 people, a small room for 8 and less, plus Study Rooms for groups of 1 to 4 people. Visit our Meeting Spaces webpage to learn more and reserve one of these spaces online.

Please use our Ask-A-Librarian service. It will go to the Reference Department for consideration.  Thank you for helping improve our website.

Visit our online reservation site here.

Visit our online reservation site here.